Case Study: Providing the solutions to a client’s issues with their previous supplier

We can help to solve your current recruitment problems too!

If you’re experiencing issues with your current supplier, it may be worth looking into other options. There are around 40,000 agencies in the UK, which all provide different levels of service, different types of service and build different levels of relationships.

All business partnerships are different, and it make take you a few to find the right agency that meets your needs and understands your business on the level that you require.

Before using Essential, one of our clients were experiencing the following issues with their previous supplier:
  • A poor calibre of staff supplied
  • Candidates were repeatedly walking off site as they had limited knowledge on the working environment
  • Poor service levels including no onsite presence
  • Their current supplier were also very hard to contact when any issues arose
How did we help to provide the solutions?

Firstly we set up a meeting with them to identify which services the client was missing from their current labour provider, and how we could provide solutions to overcome these issues.

 

As a result, we started providing these services:

We suggested to start offering a site tour to applicants and provided detailed explanations to the candidates of the working environment and the role itself. 

This enabled us to:

  • Show the candidate the environment and manage their expectations before they decided to accept a job offer at the company 
  • Prevent candidates from turning up on their first day and decide it’s not the right environment for them

We provided on-site check ins for all new starters and daily check ins for all of the candidates supplied.

 

This helped to ensure:

  • The client did not lose time trying to find the candidate on their first day
  • If any issues arose they could be resolved immediately
  • The client was updated and informed of all lateness, absences or sickness

We provided on-site check ins for all new starters and daily check ins for all of the candidates supplied.

 

This helped to ensure:

  • The client did not lose time trying to find the candidate on their first day
  • If any issues arose they could be resolved immediately
  • The client was updated and informed of all lateness, absences or sickness
What was the result?

Our partnership resulted in the client being much happier with the service they are receiving and we are now first point of contact for all future bookings.

We would love to discuss any issues you’re currently experiencing and how we can work together to resolve them, to give you a service you can rely on, an account manager you can trust and extra piece of mind!

 

Please fill out the below form and a Consultant from your local Essential office will be in touch to discuss this further.

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