Service Controller, Altrincham

Service Controller

Location: Altrincham

Salary: £30,000 (with potential flexibility depending on experience)

Hours: Monday to Friday, between 7:30am – 5:00pm (42.5 hours per week, 30-minute unpaid lunch, flexibility required)

We are working with a well-established business within the plant and equipment sector who are looking to recruit a Service Controller to join their team in Altrincham.

Reporting to the Service Manager, this is a busy and varied role where you will play a key part in supporting the service function — coordinating engineers, managing breakdowns, and ensuring customers receive a high level of service support, while working within structured processes to maintain service efficiency.

Key Responsibilities

• Handling incoming customer calls and service enquiries
• Booking service and repair jobs onto the system
• Raising job cards and preparing estimates for remedial work
• Planning and scheduling engineers’ workloads (typically 6–8 engineers)
• Managing and processing breakdowns via phone, email, and internal systems
• Ordering parts and liaising with third-party providers where required
• Keeping customers updated on job progress and completion
• Maintaining accurate records and completing general administrative duties, including some invoicing

Requirements

• Previous experience in a service coordination / controller / scheduling role
• Strong organisational and communication skills
• Ability to manage a busy workload and prioritise effectively
• Confident handling customer queries in a fast-paced environment
• Good IT skills, including Microsoft Excel and Word
• Experience working within structured service processes or KPI-driven environments

Desirable

• Experience within plant, construction equipment, agricultural, or similar industries
• Experience using Kerridge or similar dealer management systems
• Understanding of service/engineering environments

Why join the team?

• Holidays: 22 days standard rising to 24 based on length of service
• Competitive pension
• Bonus incentive £0-£3000
• Join an established team with 95 years in business
• Career progression opportunities
• Extensive training provided
• Health assured programme
• Staff benefit scheme

To apply please either:

• Call Charlie on 0333 99 66 988 between the hours of 8am – 5pm Mon-Fri
• Email your CV to apply@essentialrecruitment.co.uk

This role is being advertised by Essential Recruitment and Professional, a recruitment agency.