Customer Service Advisor (Permanent), Burton-on-Trent

08:00 – 17:00 Monday – Thursday / 08:00- 16:00 Friday

£21,600 - £22,500 per annum depending on experience

Burton on Trent, Staffordshire

Above National Minimum Wage, Day shift, Full Time, Monday to Friday, Permanent

Commercial, Customer Service, Secretarial & Administrative

Customer service Advisor

Burton on Trent


Immediate Starts Available


Essential recruitment are currently recruiting for a Customer Service Advisor on a straight permanent basis for Russell Roof Tiles based in Burton upon Trent who specialise in manufacturing a range of concrete roof tiles and fittings. This a fantastic opportunity for someone to secure a permanent role with a company-growing year on year with lots of room to progress from within.

The ideal candidate must be enthusiastic, highly organised and good all-rounder. You must have previous experience delivering exceptional customer service, working in data and order input, able to deal with queries and complaints in a timely manner with the ability to work in a team.



  • 08:00 – 17:00 Monday – Thursday
  • 08:00- 16:00 Friday
  • 39 hours per week


Rate of pay:

  • £21,600 – £22,500 depending on experience



Benefits of the role:

  • Monday – Friday opportunity
  • Great working environment
  • Great rates of pay
  • Immediate starts
  • Central location
  • Permanent role
  • Progression available


Duties will include:

  • Customer liaison via phone and email dealing with the generic daily customer requirements regarding order amendments, date changes, delivery queries, sales enquiries and pricing of orders.
  • Inputting of quotes, orders, credits and reports on the Company’s ERP system accurately.
  • Provide a support service for external Sales Executives and Area Sales Managers.
  • Dealing with and processing customer complaints in line with the Company’s standard complaints procedure.
  • Daily liaison with key internal stakeholders including Sales, Accounts and Logistics.
  • Daily, weekly and monthly management of orders including audits, data cleansing and creation of reports.
  • Management and conducting of customer surveys, ensuring key themes and patterns are reported and viable solutions explored.
  • Dealing with product sample requests and arranging delivery where necessary.
  • Joint responsibility for the housekeeping of the car park and the offices.


Skills required:

  • Flexible approach to work
  • 5 A-C grades at GCSE (or equivalent) including English and Maths
  • Competent IT user of Microsoft programmes
  • Experience of working within a customer service team
  • Experience in a similar environment is desirable for the role
  • Professional Telephone Manner


To apply please either:

  • Call us on 01283 553210 between the hours of 8am – 5pm Mon-Fri
  • Email your CV to
  • Register for a call back from a consultant here
  • Use the Quick Apply form on our website
  • Click the apply button if you’re viewing this vacancy on Indeed


This vacancy is being advertised by Essential Recruitment (an employment agency)

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