Helpline Advisor, Worksop

Helpline Advisor | Worksop, Nottinghamshire

Hours: Monday to Thursday 8:30am–5:00pm | Friday 8:30am–12:30pm / 36 hours per week

Pay Rate: £25,500 per annum

We are recruiting a Helpline Advisor for a the National Kidney Federation to support people living with kidney-related conditions, supporting the delivery, promotion and development of their National Kidney Patients Helpline. The role involves responding to enquiries, offering clear and accurate information and providing kidney-related medical information leaflets. The ideal candidate will have strong kidney-related knowledge, either through a medical background or hands-on experience supporting someone affected by kidney disease.

This is a vital role, providing information, guidance and reassurance to kidney patients, their families and carers across the UK.

Working as part of a small and supportive team, you will handle incoming enquiries, maintain accurate records and contribute to the ongoing development of helpline services, ensuring callers receive a high standard of support at all times.

Key responsibilities include:

• Handling incoming helpline enquiries via telephone and email
• Providing accurate information, guidance and signposting to patients and families
• Maintaining and updating databases, call records and helpline statistics
• Supporting peer support networks and self-help group information
• Assisting with the development and updating of information leaflets and resources
• Supporting general office and administrative duties when required

About you:

• Minimum of 2 years’ experience in a comparable helpline, advisory or support-based role (essential)
• Strong understanding of kidney-related health issues and/or medical background
• Excellent written and verbal communication skills, with a calm and empathetic approach
• Confident using databases and Microsoft Office systems
• Able to work independently as well as part of a small team
• Strong organisational skills and attention to detail

What the organisation has to offer:

• 36-hour working week with an early finish on Fridays
• Company pension scheme
• Free on-site parking
• Death in service benefit
• Health benefits, including access to an online GP service

How to Apply:

Please submit your CV along with a cover letter (required) outlining your suitability for the role and your interest in working for the National Kidney Federation. 

• Call the team on 01909 478800 (8am-5pm Mon to Fri)
• Email your CV and cover letter (required) to worksop@essentialrecruitment.co.uk

This vacancy is being advertised by Essential Recruitment (An Employment Agency).