Engineer Scheduler / Service Controller, Ashbourne

Engineer Scheduler / Service Controller

Location: Cubley, Ashbourne

Salary: Up to £32,000 per annum (depending on experience)

Hours: Monday to Friday, 8am – 5pm (42.5 hours per week)

We are currently recruiting for an Engineer Scheduler / Service Controller to join a well-established and highly respected business at their brand-new facility in Cubley, Ashbourne.

This is a busy and varied role where you will play a key part in supporting the service operation by coordinating engineers, managing breakdowns, planning workloads and ensuring customers receive a high level of service throughout the entire process.

This role would suit candidates currently working as a Service Controller, Service Coordinator, Engineer Scheduler, Engineer Coordinator, Field Service Coordinator, Service Planner, Maintenance Planner, Resource Planner, Dispatcher, Hire Controller or similar.

Key Responsibilities:

• Planning and scheduling engineers’ workloads
• Coordinating field service engineers and technicians
• Managing reactive breakdowns and service requests
• Booking service and repair jobs onto the system
• Allocating engineers based on availability, location and skill set
• Raising job cards and preparing quotations for remedial works
• Ordering parts and liaising with suppliers and third-party providers
• Managing planned maintenance schedules and service visits
• Keeping customers updated on job progress and completion
• Handling incoming customer enquiries via phone and email
• Supporting the day-to-day running of a busy service department
• Completing general administration duties including invoicing support
• Maintaining accurate service records and documentation

Requirements:

• Previous experience within a Service Controller, Service Coordinator, Engineer Scheduler, Engineer Coordinator, Field Service Coordinator, Service Planner, Maintenance Planner, Resource Planner, Dispatcher, Hire Controller or similar role
• Experience coordinating engineers, technicians, delivery drivers or other field-based personnel
• Strong organisational and communication skills
• Ability to manage multiple priorities within a fast-paced environment
• Experience handling customer enquiries and service-related issues
• Good IT skills including Microsoft Office
• Experience using scheduling, service management or planning systems would be advantageous
• Experience within engineering, maintenance, construction, plant, hire, facilities management, manufacturing or industrial environments would be beneficial

Benefits:

• Salary up to £32,000 depending on experience
• Annual bonus scheme of up to £3,000
• 22 days holiday, rising to 24 with length of service
• Competitive pension scheme
• Extensive training and development
• Genuine career progression opportunities
• Health Assured programme
• Staff benefits scheme
• Opportunity to join a growing team at a brand-new site
• Join an established business with over 95 years of history

This role is being advertised by Essential Recruitment and Professional, a recruitment agency.