Customer Support Team Member, Newstead

8:30am - 5pm Monday - Friday

£9.45 per hour

Newstead, Nottinghamshire

Day shift, Monday to Friday, Ongoing, Temporary

Commercial, Customer Service, Secretarial & Administrative

CUSTOMER SUPPORT TEAM MEMBER

Located in Newstead

 

Bunches are a family run business providing flowers for all occasions and they are on the look-out for a dedicated customer support team member!

 

REQUIREMENTS:

  • Computer literate to a competent level (MS office, including a good understanding the Excel and Word)
  • Competent in the use of email and internet
  • Incoming telephone order taking and customer service experience
  • Experience of dealing with the public
  • Attention to detail – accurate and thorough
  • Excellent administration, communication, presentation, and customer service skills
  • Flexible to working hours
  • Can work largely unaided and without supervision

 

DUTIES:

  • Check and input web orders throughout the day
  • Respond to emails
  • Respond to complaint emails
  • Respond to complaint/query messages on chat
  • Assisting with overflow of calls as directed
  • Ensure a consistently high level of service is provided by;
  • Creating a positive first impression
  • Respond to customer needs by listening and questioning effectively
  • Completing every order thoroughly so that orders can be processed efficiently and delivered correctly within agreed timescales
  • Aim to always complete a customer request without having to pass the call to a colleague or call a customer back
  • Having up to date and accurate information about current offers, promotions, and product availability
  • Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently

 

PAY RATE:

  • £9.45 per hour

 

WORKING HOURS:

  • 8:30am-5pm Monday-Friday.
  • You will also work Saturday mornings (1 in 3) but this will then turn into a 6 day working week in December for their busy period.

 

To apply please either:

  • Call our Mansfield branch on 01623 643 777 and ask for Belinda or Ross.
  • Email your CV to mansfield@essentialrecruitment.co.uk
  • Use the Quick Apply form on our website
  • Click the apply button if you’re viewing this vacancy on Indeed

 

This vacancy is being advertised by Essential Recruitment (a recruitment business).

Quick Apply

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