Customer Support Assistant, Barnsley

Looking for office based work in Barnsley town centre?

A friendly payroll company based in Barnsley town centre are looking for an ambitious Customer Support Assistant to join their team on a temporary ongoing basis.

As a Customer Support Assistant, you will be responsible for dealing with inbound and outbound calls, assisting with registrations, ensuring documentation is signed, management of weekly checklists and liaising with various internal departments.

We are keen to speak to candidates who are confident using Microsoft Office applications, and have experience working within a fast paced office or call centre environment. This position would be suitable for those working in a Customer Service Advisor, Call Centre Advisor, Contact Centre Advisor or similar role.

Pay Rate:

• £12.71 per hour

Hours:

• Monday to Thursday, between 9am – 5pm
• Friday, 8.30am – 4.30pm

Contract:

• Temporary ongoing

Duties:

• Answering inbound calls and making outbound calls.
• Assisting consultants with registration of candidates for agency clients.
• Ensuring all contract packs are signed and RTW documents checks are competed.
• Liaising with both agencies and candidates regarding queries e.g. pay related queries or registration queries.
• Providing pay examples for both candidates and agencies.
• Dealing with the various internal department communications.
• Daily usage of all company systems i.e. MS365, Zoho Desk, Zoho CRM, Octopaye, and Zoom voice/comms.
• Assisting in the management of the weekly unpaid workers checklist.
• Actioning all tickets assigned and prioritising own workload.
• Adhering to all company policies and procedures.

Requirements:

• Full working knowledge of Microsoft Office including Excel, Word and Outlook is required.
• Previous fast paced office experience or call centre experience would be required such as a Customer Service Advisor, Call Centre Advisor, Contact Centre Advisor or similar role
• Attention to detail and the ability to work to tight deadlines is essential.
• Excellent communication skills
• Ability to work within a fast paced environment

To apply, please either:

• Call Amy on 01226 285888 (8am-5pm Mon to Fri)
• Text ‘S70 REG’ to 07921 263997
• Email your CV to barnsley@essentialrecruitment.co.uk

If you have not heard from us within 3 working days please assume your application has been unsuccessful on this occasion.

This vacancy is being advertised by Essential Recruitment and Professional (a recruitment business)